Service Level Agreement

How long will my website maintenance take?

Website maintenance is performed within a set timeframe so you'll always know how long your individual job will take. We'll provide you with the timeframe for your job when your quote is issued, based on the service level agreement (SLA) below.

Website maintenance service level agreement

Your job will be completed within the timeframes as shown in the table below.

Hours quoted for a single job	Your job will be completed by
Less than one hour	5:00pm, the next business day*
Less than two hours	5:00pm, within two business days*
Less than three hours	5:00pm, within three business days*
Three or more hours	A time frame will be issued with your quote
*Providing your request is received by 12pm, otherwise please add an additional business day. All times quoted are AEDT. This service level agreement is from 01 Jul 2022.

How do I find out more?

Feel free to contact us if you have any questions.