FAQ

Billing

Below is a list of frequently asked questions about billing. Hopefully this helps you find answers to your questions, but if you can't find the answer here, please contact us.

Q1: When are invoices issued?

Q2: What payment options are available?

Q3: Is a deposit payable?

Q4: Do charges include GST?

Q1: When are invoices issued?

A: Invoices are issued during the first week of every month, and include all charges incurred for the previous month. E.g. You'll be billed for January's charges during the first week of February.

Q2: What payment options are available?

A: Payment options can be found on page two of your invoice. They include bank transfer/deposit or cheque. For full details, visit the how to pay page.

Q3: Is a deposit payable?

A: For larger projects, a 20% deposit is required to commence work. For smaller website maintenance tasks, no deposit is required.

Q4: Do charges include GST?

A: Yes. All products and services provided by webgrow attract GST (currently 10%).